Refunds Policy

At Naked Formula, customer satisfaction is important to us. This Refunds Policy explains when you are eligible for a refund and how the process works.

Eligibility for Refunds

You may be eligible for a refund if:

• The item is unused and unopened
• The product is returned in its original packaging
• The item arrives damaged or faulty due to transit

For hygiene and safety reasons, we are unable to accept returns or issue refunds for products that have been opened, used, or tampered with, unless the item is faulty or damaged on arrival.

Damaged or Faulty Items

If your order arrives damaged or faulty:

• Please contact us within 48 hours of delivery
• Provide your order number and, where possible, photographic evidence of the damage

Once verified, we will offer either:

• A replacement, or
• A full refund, including any applicable delivery charges

Change of Mind Returns

If you change your mind:

• Items must be unopened, unused, and in resaleable condition
• You must notify us within 14 days of receiving your order, in line with the Consumer Contracts Regulations
• Return postage costs are the responsibility of the customer unless the item is faulty or damaged

Refund Processing

• Refunds are issued to the original payment method
• Once we receive and inspect the returned item, refunds are processed within 5–7 working days
• Your payment provider may take additional time to display the refund in your account

Non-Refundable Items

Refunds cannot be issued for:

• Opened or used products
• Items returned in unsaleable condition
• Products damaged due to misuse or improper handling

This does not affect your statutory rights.

How to Request a Refund

To request a refund, please contact us at:
info@nakedformula.co.uk

Include:

• Your order number
• The reason for the return or refund request

Our team will guide you through the next steps.

Statutory Rights

This Refunds Policy does not affect your legal rights under UK consumer law.